Telkite’s remote infrastructure management services caters to all IT infrastructure requirements and aims at providing the customers a transformed IT infrastructure ensuring well managed support service and a competitive edge. Our global delivery model goes beyond 24x7 monitoring and helps identify and automatically fix possible problems with regards to client-specific instructions without any human intervention bound with unique SLA’s.
We also have 24x7 help desk coverage from call management, multi-level support to analysis, tracking, and call reports. Our round the clock production support and security management ensures that issues are addressed in a judicious method with a strong focus on Security, Network and ITIL compliant Processes. Organizations can also reduce problem resolution time with an improvisation in system availability, so that IT infrastructure keeps pace with the business growth and meet your service demands.
Our client-centric Remote Infrastructure Management services include 24x7 Monitoring & Management, 24x7 Production Support and 24x7 Helpdesk covering the entire spectrum of the IT infrastructure lifecycle.
24x7 Monitoring & Management
Availability, Utilization, Performance and Configuration of Application servers
Network and Security Devices
24x7 Production Support
Attending business user calls
Assignment / Tracking / Resolution of Tickets
Analysis / Reports of calls
Self Service and Knowledge Management