SFA essentially means leveraging technology to improve the efficiency and productivity of the sales and marketing executives. In many ways SFA impacts the entire organization because the quest of any organization is to record and address “customer expectations”.
Broadly the following components across sales, marketing and service would define a SFA solution:
Opportunity Management System
Sales Configuration Systems
Partner Relationship Management
Interactive selling system
Incentive Compensation
Campaign Management System
Field Service
Call Management
The SFA framework can be depicted by the following diagram:
Our Oracle E-Business Suite Capabilities in the SFA space
Telkite has the capability to implement, support and roll-out the following business processes involving the SFA framework:
Call/Click to Order
Call/Click to Resolve
Plan to campaign
Campaign to Results
Contract to Renew
Opportunity to Forecast
Dispatch to Repair
The above business flows require the following Oracle 11I E-Business Suite modules to be implemented:
Oracle Marketing On-Line
Oracle tele- Sales
Oracle Scripting
Oracle iStore
Oracle Configurator
Oracle Quoting
Oracle Incentive Compensation
Oracle Sales Contract
Oracle Service Contract
Oracle Contract Intelligence
Oracle Tele-Service
Oracle Advanced Inbound
Oracle iSupport
Oracle Spares Management
Oracle Field Service
Oracle Depot Repair
