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SAP Remote Support and Maintenance
Telkite is in the business of providing offsite based development and support for over a decade. We have a mature and proven support process towards managing your SAP infrastructure.

Our focus is mid-tier organizations who have similar SAP requirements as the Fortune 2000 companies, and expect their SAP deployment to keep pace with their business strategy.
Value proposition of Partnering for SAP Support
Streamlined and measurable Support Process
Establish processes towards support and incidence
Allow focus on core initiatives by outsourcing routine support
Access to a wide pool of SAP talent and resources
Access to SAP Functional, Technical, NetWeaver, BASIS resources
Flexible ramp up with access to Fractional resources
Cost effective
Leverage cost effectiveness of offsite development and support
Allow Billing of fractional resource for areas that have infrequent support   requests

At Telkite, we have an offshore 60,000 sq ft facility, secure environment (physical, network) and 24x7 operational capability.

Remote Services
SAP Remote Helpdesk and Ticket support
Provide a formal process for managing SLA driven SAP support
Manage Helpdesk to accept support tickets from the business
Allocate appropriate Functional / Technical resource for ticket resolution
Rollout training to end users for areas having high support tickets

Remote ABAP enhancements and RICEF development.
ABAP development for ticket resolution
Project based development for enhancements and requirements given by   the business.

SAP Functional support across core ERP modules
Functional support in core modules: FI, CO, SD, MM, PP, PS, PM, QM
Fractional billing for lesser used functional areas

Remote Netweaver development
Portal, WebDynpro, BW, XI development from offsite
Onsite visit for initial requirements gathering. Follow on development   from offsite.
Leverage cost effectiveness of offshore located Netweaver development.

Daily BASIS maintenance activities
Transport management.
Maintenance through Support package, Notes, Kernel upgrades.
CCMS monitoring, dump analysis, system logs.
Performance monitoring and tuning.
Security and authorization.
Batch job management.
Archiving strategy and backups.

Remote Installation, configuration and maintenance
Solution Manager based landscape optimization.
 
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